服務條款
100 Days Trial Period and Refunds:
- Our mattresses offer a 30-day trial period.
- Customers can request a refund after 14 days of receiving the mattress.
2. Refund Conditions:
- Refund requests are only accepted for mattresses that have been actually used by the customer.
- Refunds are limited to mattresses in normal usage conditions.
3. Non-Refundable Situations:
- Refunds will not be granted if the mattress is damaged, such as by burning, stains, or intentional damage.
4. Non-Refundable Products:
- Pillows, mattress toppers, duvets, and any gifts are not refundable.
5. Refund Amount:
- The refund amount will be based on the actual amount paid by the customer, not the original price.
6. Return Shipping Fee for Unpacked Mattresses:
- All returns of unpacked mattresses will incur an additional shipping fee to return the mattress to the warehouse.
7. Deduction of Gift Value:
- The original price of any gifts will be deducted from the refund amount.
8. Terms Revision and Final Decision Rights:
- StylesMaven reserves the right to revise these terms at any time and has the final decision rights on all refund cases.